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My Care Record

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My Care Record

My Care Record allows health and care professionals working directly with you to access your medical and social care information. This is to improve the care you receive.

Patient information and care records are usually made available through traditional methods such as secure post, fax or email. This can be slow and, at times, unreliable, and possibly prolong diagnosis and treatment.

My Care Record is accessed via secure but different health and care computer systems from different partner organisations. The information is requested from the original system and relayed to the health or care professional treating you.

By making your information available across the health and care system the direct care team including your GP practice, hospital team or community nurse will be able to see the most up-to-date, accurate information about you.

For example, if you were receiving care at one of the hospitals involved, the doctor treating you would be able to see your GP record on their own computer.

This will lead to:

  • Better co-ordinated and seamless care
  • Quicker diagnosis and treatment
  • More time to spend on clinical care
  • Less paperwork and less repetition
  • Fewer unnecessary clinical tests
  • More accurate prescriptions
  • Safe and secure decision-making

My Care Record will only be used by professionals involved in your care. Full details on how My Care Record manage your information is available on their website: as well as more information about where My Care Record is in operation, the organisations taking part and answers to frequently asked questions.

Fair Processing Notice


What is My Care Record?

In west Essex and Hertfordshire, providers of health and social care services are working more closely together to better co-ordinate the delivery of care to people supported by local commissioners.

My Care Record is a programme which allows people to give health and care professionals their permission to access their medical records during their treatment.

The people caring for you need to access about your health and care record in order to make the best decisions about your diagnosis and treatment. This could include GPs, hospital-based clinicians, nurses, health visitors and social workers.

To enable this to happen more quickly and to improve the care you receive, a new process has been put in place. This will allow your information to be accessed by different health and care organisations, using existing computer systems.

Your record will only be accessed by health and care professionals involved in your care.

Information will only be accessed with your permission – where applicable - and while you are receiving direct treatment by a health and care professional.

Information accessed through My Care Record is treated to the same security standards as all confidential information.

What information will be made available?

The record accessed is your health and care record. Examples of information that will be available include:

Name, address, NHS Number and phone number

  • Medications
  • Test results and investigations
  • Correspondence
  • Clinical history
  • Emergency department treatment
  • Future and past appointments
  • Health plans and alerts
  • Mental health alerts and diagnoses
  • Social care lead co-ordinator and your care plan.

How is this information used?

The information available in the record from your care provider is in a chronological order so that your care provider can see a relevant history of your care. They will always update their own care record with any new information. This helps them to make better decisions about your care. Access is only with your explicit permission.

The organisations that could be involved in the service are:

  • GP practices in west Essex and Hertfordshire
  • Princess Alexandra Hospital Trust
  • Essex Partnership University NHS Trust (EPUT)
  • Hertfordshire Community NHS Trust
  • Hertfordshire Partnership University NHS Foundation Trust
  • East of England Ambulance
  • IC24 (111 provider)
  • Out of hours providers (such as PELC, HUC)
  • Essex County Council and their care providers (such as Essex Cares)
  • Hertfordshire County Council
  • Other local hospitals (such as Addenbrooke’s, Whipps Cross, Broomfield, East and North Hertfordshire and West Hertfordshire Trusts)

You can tell your care provider if you don’t want them to make your information available by completing a form available onwww. or by asking your care provider for one. Your record will be edited and no information will be available to access.

Access to your information

My Care Record is simply a reflection of your individual records held by the organisations above and therefore you should contact them directly if you wish to have a copy of the information held about you. The contact details for each organisation’s Data Protection Officer or Team is below.

Contact details for data protection officers

West Essex CCG on behalf of My Care Record

Building 3, Spencer Close, St Margaret’s Hospital, The Plain, Epping, CM16 6TN

Tel 01992566140


Princess Alexandra Hospital

Medical Records Manager, The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, Essex, CM20 1QX

Tel No: 01279 827341


Essex Partnership University NHS Trust (EPUT)

Access to Records team, Mental Health Unit, Basildon Hospital, Nethermayne, Basildon, Essex, SS15 6NL

Tel No: 01268 246873 / 246889

Essex Social Care

Transparency Team, Essex County Council, PO Box 11, County Hall, Chelmsford, CM1 1QH

Hertfordshire Community NHS Trust

Access to records, Hertfordshire community NHS Trust, Unit 1a, Howard Court, 14 Tewin Road, Welwyn Garden City, AL7 1BW

Hertfordshire Social Care

Data Protection Team, Hertfordshire County Council, CHO150, County Hall, Pegs Lane, Hertford, SG13 8DF

Hertfordshire Partnership University NHS Foundation Trust

Records and Access to Information Team, Hertfordshire Partnership NHS Foundation Trust, 99 Waverley Road, St Albans, AL3 5TL

Tel No: 01727 804707 / 804228

Please contact your own General Practice directly for a copy of your GP record.

For further information on My Care Record please visit


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