Complaints, Comments and Suggestions
We have always welcomed constructive suggestions for improvement of our service. If you have a complaint about a specific episode we would like to hear about it, via our Patient Experience Champion. If you are pleased with the service, we would also like to know!
Gold Street Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable with – your GP, our Patient Experience Champion or our reception staff will all be happy to help.
If you want to complain on behalf of someone else, a friend or a relative for example, we are likely to need their written consent to discuss their care with you.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can ask for a copy of our complaints procedure and complaints form, pick one up in reception, or download it below: