Gold Street Main Surgery
Great Chesterford Branch Surgery
Gold Street Surgery, Gold Street, Saffron Walden, Essex CB10 1EJ
Tel: 01799 525325
Branch surgery at:
School Street Surgery, School Street, Great Chesterford, Saffron Walden, Essex CB10 1NN
Tel: 01799 530950
Drs Iqbal, Brown and Boyce
WE ARE ACCEPTING NEW PATIENTS - see "How to register with the surgery"
IMPORTANT - Coronavirus (COVID-19)
You should stay at home (self-isolate), regardless of travel history or contact with confirmed cases, if you have:
a. A new continuous cough
b. High temperature/ fever (of 37.8 degrees centigrade or higher)
You should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
To protect others DO NOT GO to a GP, pharmacy or hospital
Please be assured that, despite coronavirus, Gold Street Surgery is here to support you with your healthcare needs. However, to minimise risk to both our patients and staff, we will aim to manage as many problems as possible by phone, email or video - reducing face-to-face contact.
For this reason, we are not taking any new face-to-face bookings for the time being. All patients requiring help or advice will be triaged by phone, and will ONLY need to attend the surgery if further assessment is needed.
If you have a booked appointment already, please DO NOT attend the surgery. We will contact you by phone. Unfortunately, we cannot guarantee this will be at the time of your appointment.
PLEASE NOTE OUR WALK-IN BLOOD TEST SERVICE IS SUSPENDED UNTIL FURTHER NOTICE. Please telephone the surgery for advice if you need a blood test.
For the moment, please do not request appointments or telephone for ROUTINE MEDICATION REVIEWS. The surgery will contact you if a review or an urgent blood test is needed. We regret we cannot accept additional requests for repeat dispensing for the time being.
Thank you in advance for your support and patience at a difficult time for everyone. We will continue to give advice and updates via this website and text message.
We have had many requests from patients to issue a “Rescue Pack” of Antibiotics and Oral Steroids. Many of these requests come from false social media and Facebook advice suggesting anyone with Asthma, COPD, Bronchitis or other lung conditions should contact their GP for the above medication.
The inappropriate use of Steroids and Antibiotics could be harmful to your health.
Rescue Packs of antibiotics and steroids are only given to select patients who have been seen by the Asthma Nurse Specialist or Respiratory Consultants, and trained on when and how to use their medication. They have a Rescue Pack as part of their management plan. At present we are not issuing rescue packs to any other groups of individuals. If you feel that your chest symptoms are not under control and you are worried about COVID-19 symptoms then please go to either of the following websites. If it is not related to COVID-19 symptoms then only in exceptional circumstances contact your GP:
For COVID-19 Symptom checker: https://111.nhs.uk/covid-19
General information on COVID-19: https://www.nhs.uk/conditions/coronavirus-covid-19/
Asthma UK support for COVID-19: https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/#Plan
British Lung Foundation support for COVID-19: https://www.blf.org.uk/support-for-you/coronavirus
We appreciate that you may be worried, scared and concerned. We understand that many people want to prepare in advance. However, making inappropriate requests takes away our clinicians time in trying to help the most vulnerable and in turn will lead to more people being unwell. Please help us to help you all.
Thank you for helping us to help you. Together we can all try our best to ensure that we all try and stay healthy and well in this time of national crisis.
SELF ISOLATION: There is more advice on this on the Government’s website:-
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in. If someone in your household is self-isolating, it is advised the whole household should self-isolate for 14 days to ensure any risk of the virus being passed on has passed.
Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days.
If you need repeat medication, you can simply put your repeat request through our letterbox. You don't need to come in to the surgery to give it to us.
Medical Certificates (Isolation Notes) for people who are self-isolating are available from NHS111 online. See https://111.nhs.uk/isolation-note/
THEY ARE NOT AVAILABLE FROM THE SURGERY.
GP SURGERIES CANNOT TEST FOR CORONAVIRUS OR REFER YOU TO A TESTING CENTRE. THE MOST UP-TO-DATE INFORMATION IS AVAILABLE FROM: nhs.uk/conditions/coronavirus-covid-19/
Please follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
GOLD STREET SURGERY APPOINTMENTS
When you ring to book an appointment, you might notice the reception team will ask for a brief outline of how they can help…
This is because we have introduced something called Care Navigation. It means reception teams at GP practices across West Essex have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly.
The service is only available for adults over the age of 18 and anything you share will be kept strictly confidential. Our reception staff are subject to the same strict confidentiality rules as our clinical staff.
Reception staff will never offer clinical advice. Instead, this new way of working is about offering you choice to see the most appropriate professionals in your local practice team or even somewhere else. It will often be quicker and mean you may not need to wait to see a GP at all.
By working this way, it helps to free-up time for GPs to care for patients with the most complex or serious health conditions that can only be managed by a doctor. More importantly though, it means you are seen first by the Clinician that is best placed to help with your health needs.
Helping you to choose
The choice is always yours. It is completely up to you if you want to share information with the practice reception team, but we hope you will.
PLEASE KEEP YOUR MOBILE NUMBER UPDATED!
Gold Street Surgery has installed an improved text message appointment reminder and information service. This means the surgery can send you reminders and invitations for health reviews and promotions as well as reminders for any appointments you've booked. To make the best use of this, it is important that we have your up-to-date mobile phone details and your consent. If you've changed your mobile phone number please let us know as soon as possible. If you would like to opt out of receiving text messages for any reason, please let us know.
IMPORTANT - ORDERING REPEAT MEDICATION
All patients are reminded that, for safety reasons, a minimum of THREE WORKING DAYS (72 hours - not including weekends or public holidays) is required for ALL orders of repeat medication. This ensures doctors and staff have adequate time to check the medication is right for you and is being safely used and as prescribed. Also for safety reasons, we cannot accept medication orders by telephone. Please either fill in the order form on your prescription, fill in a form at the surgery or order online.
Unfortunately, a number of relatively common medications are either in short supply or not available at the moment, mostly because of temporary manufacturing problems. For this reason, please order in good time and well before you are likely to run out, but please do not attempt to stockpile or order more medication than you need for the month ahead: this creates shortages and supply problems for everyone.
Gold Street Surgery Opening Times:
|Monday - Friday
||8.00am – 6.30pm
Extended Hours: Due to the Coronavirus we have made the decision to stop offering appointments between 7.00am and 8.00am on a Monday with the GP, Nurse and Healthcare Assistant. We will not be open until 8.00am on a Monday. This applies to the phone lines as well. Sorry for any inconvience this may cause.
There are a limited number of pre-bookable telephone consultation slots with a GP between 6.30pm and 7.00pm Monday to Friday. Please ask the receptionist.
If you need to speak to a GP urgently when the surgery is closed, or need advice on any medical problem, please phone NHS 111 (free from landline and mobile) for our out-of-hours doctors service. If you are experiencing severe chest pain, are bleeding heavily or think you may have broken bones, please ring 999 or go to your nearest Accident and Emergency Unit. Please phone NHS 111 if you need medical advice while the surgery is closed.
Click here for School Street Surgery opening hours.
When the surgery is closed
If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111 (please only phone 111 if you cannot get online)
NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles. NHS111 includes the out-of-hours doctor service operated for West Essex GPs by Herts Urgent Care Ltd.
Evening and weekend appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/
If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.
PARKING AT GOLD STREET SURGERY
There is very limited parking at Gold Street Surgery, which is reserved for patients with mobility difficulties (while attending the surgery), doctors and surgery staff only. Access is required at all times for Ambulances and urgent healthcare deliveries. Please help us by using the 285 space public car park next door off Fairycroft Road (Waitrose) instead - this includes spaces for drivers with limited mobilty immediately adjacent to the surgery access. All patients and visitors to the surgery are reminded to take extra care at all times as there may be moving vehicles immediately outside the surgery. There is no public right of way through the surgery site.
Please note that parking at Gold Street and School Street is entirely at the driver's risk. The surgery can accept no liability for any loss or damage to vehicles or their contents parked at Gold Street and School Street surgeries, however caused. Persons choosing to park at the surgeries will be deemed to have accepted this. The Car Parks are not open to the public outside surgery hours and there is no right of way through the surgery grounds. PLEASE TAKE EXTRA CARE IN ICY OR SNOWY CONDITIONS AS THE CAR PARKS AND PATHS MAY BE SLIPPERY.
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to www.mycarerecord.org.uk
Gold Street Surgery encourages patients to allow them to share this information securely with other health care organisations. Access is always on a "need to know" basis only. If you have previously opted out of sharing care information, you need to give us explicit permission to share information to My Care Record. Please see the more detailed section on this website for our "fair processing notice".
To find out more please go to www.mycarerecord.org.uk
APPOINTMENTS AND REPEAT PRESCRIPTIONS - DO IT ONLINE!
Try the new NHS App
If you’re a patient at Gold Street Surgery you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
You can also book appointments and order repeat prescriptions online using Patient Access, which is operated by our clinical computer system supplier. There is also a smartphone app (available for IOS and Android). Before you can use this service please contact reception as you will need a username and password to get started. You may need to show some proof of identity. You can also view parts of your medical record online (this requires a specific additional application and identity verification).
<< Join our Patient Group - click here to find out more >>
NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives. In most cases, patients and their relatives are appreciative towards those who treat them but a minority of people are still abusive or violent towards staff. The NHS is committed to dealing with this problem and has a ‘zero tolerance’ attitude towards violence or aggressive behaviour. Gold Street Surgery unequivocally supports this policy. Offenders will usually be warned not to repeat their behaviour, but the surgery reserves the right to remove from its list without further warning repeat offenders or those who are physically or verbally violent towards staff, or who behave in a discriminatory manner.