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Repeat Prescriptions & Private Prescriptions


Gold Street Surgery regrets that, with immediate effect from June 1 2021, because of unexpected staffing issues it has been necessary to temporarily increase the preparation time for repeat prescriptions to FIVE WORKING DAYS. We apologise for any inconvenience.

Please make sure that you organise your repeat requests in plenty of time and that you allow your chemist time to dispense. Why not order online (see below) to make it easier?

Thank you

Please note that we have been made aware of a problem with ordering from the Patient Access link below. Unfortunately this is external to our website and not under our control. Please order via the NHS App, Patient Access App or through the Patient Access website


You can now book appointments and order repeat prescriptions online.The easiest way to do this, if you have a smartphone, is to use the NHS App, which is a free download for iOS from the App Store or for Android phones from Google Play. The app will walk walk you through a series of set-up steps and identity checks to link with the surgery securely. This includes photographing a copy of some photo ID (such as your passport or driving licence) and recording a short video clip. There are full instructions in the App and is much simpler and quicker than it sounds! The NHS App can also display your Coronavirus Vaccine status.

You can also download a free app called Patient Access for your smartphone from Google Play or the App Store. This is operated by our clinical system supplier. Before you can use this service please contact reception as you will need a username and password and, to make sure your medical records are kept secure, we will see proof of identity. Once you have your online access,  This lets you order repeat medication or book and cancel appointments from wherever you can get online.

From March 3rd we will be adopting a new Electronic Prescription Service. This means that most repeat prescriptions will be able to be sent to your nominated pharmacy (if you're a non-dispensing patient) by a secure electronic system. This means a quicker and more streamlined service than our present system, where a paper prescription is printed off and physically given to the pharmacy.

Safety is still assured, as all prescriptions will still be reviewed by a GP before being sent. If you order your repeat medication online, this makes the process of ordering and receiving a repeat prescription completely paperless. You will still get a paper order form from the pharmacist when you pick up your medication if you prefer.

If you haven't done so already, please let us know your nominated pharmacy. We will be sending out an SMS message to patients on repeat medications about this shortly.



click here for patient access

The dispensary at Gold Street Surgery is open from 8:30 am to 5:00 pm Monday to Friday, subject to staff availability. Dispensed medication and repeat prescriptions can be collected at any time within Surgery Opening Hours from reception.

Requests for medication can be made in writing, online, through the NHS app or Patient Access, or by calling at the surgery from 8.00am to 6.30pm. Due to the high volume of requests for repeat prescriptions and to ensure safety with medicines, we are unable to accept requests for repeat prescriptions by telephone. We will post a repeat prescription to you provided you supply an SAE. We are unable to issue repeat prescriptions at weekends, public holidays or out of normal surgery hours. Please allow FIVE working days before collection and make allowances for weekends and public holidays. Where possible, give exact drug names when ordering.

It is Gold Street Surgery's policy NOT to convert private prescriptions to NHS prescriptions. Private prescriptions are medication which your private Doctor or Consultant has recommended for you on a private prescription. A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacist's charge for supplying it. A prescription is a legal document for which the doctor who has issued and signed it is responsible. Responsibility is not transferable. Therefore a NHS doctor cannot simply convert a private prescription to an NHS prescription. A doctor you see privately can’t issue an NHS prescription.

Similarly, a prescription given to you by a hospital should be fulfilled by the hospital, not brought to the GP surgery.

Prescription charges are set by the Government, not by the surgery, but the surgery is obliged to collect them. From April 1 2021, charges increased to £9.35 per item. You can find out more here

If you have regular repeat prescriptions for which you pay, it may save you money to set up a Prescription Pre-Pay arrangement. This can be done online - see here



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