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Repeat Prescriptions & Private Prescriptions

Important Notice Regarding Prescription Preparation

From 1st August 2016 the preparation time for repeat prescriptions increased to 3 working days to give more time for safety and other checks.

Please make sure that you organise your repeat requests in plenty of time and that you allow your chemist time to dispense. Why not order online (see below) to make it easier?

Thank you


You can now book appointments and order repeat prescriptions online. Before you can use this service please contact reception as you will need a username and password and, to make sure your medical records are kept secure, we will see proof of identity. Once you have your online access, you can download a free app called Patient Access for your smartphone from Google Play or the App Store. This lets you order repeat medication or book and cancel appointments from wherever you can get online.

click here for patient access

The dispensary at Gold Street Surgery is open from 8:30 am to 5:00 pm Monday to Friday, subject to staff availability. Dispensed medication and repeat prescriptions can be collected at any time within Surgery Opening Hours from reception.

Requests for medication can be made in writing, online, through the NHS app or Patient Access, or by calling at the surgery from 8.00am to 6.30pm. Due to the high volume of requests for repeat prescriptions and to ensure safety with medicines, we are unable to accept requests for repeat prescriptions by telephone. We will post a repeat prescription to you provided you supply an SAE. We are unable to issue repeat prescriptions at weekends, public holidays or out of normal surgery hours. Please allow three working days before collection and make allowances for weekends and public holidays. Where possible, give exact drug names when ordering.

It is Gold Street Surgery's policy NOT to convert private prescriptions to NHS prescriptions. Private prescriptions are medication which your private Doctor or Consultant has recommended for you on a private prescription. A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacist's charge for supplying it. A prescription is a legal document for which the doctor who has issued and signed it is responsible. Responsibility is not transferable. Therefore a NHS doctor cannot simply convert a private prescription to an NHS prescription. A doctor you see privately can’t issue an NHS prescription.

Similarly, a prescription given to you by a hospital should be fulfilled by the hospital, not brought to the GP surgery.


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